In short:
- Cancel anytime from your dashboard, in one click.
- Full refund within 14 days if you haven’t used any credit from the purchase.
- Failed generations give your credits back automatically.
- Duplicate charges, unauthorized charges and long outages are always refunded.
1. Cancelling a subscription
Go to your dashboard and click “Cancel subscription”, or email listifyai.support@gmail.com. You keep your plan until the end of the period already paid, you are not charged again and your remaining credits stay in your account.
2. Full refund within 14 days if unused
If you haven’t used any credit from a purchase (subscription, annual plan or credit pack), ask within 14 days of the charge and we refund it in full.
3. After credits are used
Each generation has a real cost for us, billed immediately by our AI providers. That is why, at checkout, you ask for immediate access and accept that a payment is no longer refundable once you have used credits from it, and why we do not refund partial months. We always refund in these cases:
- you were charged twice for the same thing;
- a charge you did not authorize;
- ListifyAI was unavailable for more than 48 hours in a row during your billing period.
4. Failed generations
If a generation fails, the credits it used are given back to your account automatically.
5. How to ask for a refund
Email listifyai.support@gmail.com with your account email and the date of the charge. We answer within 5 business days; once approved, Stripe returns the money to your card in 5 to 10 days.
6. Chargebacks
Please contact us before disputing a charge with your bank: it is faster for you, and almost every problem is solved by email. While a dispute is open, the account and its credits may be suspended (see the Terms of Service).
Last updated: October 18, 2026