Your Etsy shop announcement appears at the top of your shop page. It's your chance to welcome buyers, set expectations, and drive action. Most sellers ignore it or leave it generic. Here are templates that actually work.
What your shop announcement should do
- Welcome the buyer warmly (builds connection)
- Set expectations (processing time, custom order process)
- Include a current update (sale, new collection, long wait times)
- End with a soft CTA (encourage browsing, contact for custom orders)
Keep it under 200 words. Buyers skim โ they don't read essays.
Templates by shop type
New shop (building trust)
Welcome to [Shop Name]! ๐ฟ I'm [Name], and I hand-make every item in my [location] studio. As a new shop, I'm especially grateful for your trust โ and I work extra hard to make sure every order is perfect.
Processing time: [X] business days. Questions? Send me a message anytime โ I personally respond to every one. Thank you for shopping small! ๐
Custom order shop
Welcome! ๐ I specialize in custom [product type] โ personalized with your name, date, or special message.
๐ Processing time: [X] business days for custom orders
๐ธ I'll send a digital proof before production
๐ฌ Questions about personalization? Message me โ I love helping you get it exactly right.
Browse the shop and find your perfect piece!
Digital downloads shop
Welcome to [Shop Name]! โจ Everything in this shop is an instant digital download โ your file will be ready to download immediately after purchase, right from your Etsy account.
Files include PDF, PNG, and SVG formats (where applicable). No physical item will be shipped. Questions about a file or having trouble downloading? Send me a message โ I typically respond within a few hours!
During a sale
๐ [SALE NAME] is on! Use code [CODE] at checkout for [X]% off everything in the shop โ sale ends [DATE].
Processing time is currently [X] business days. Orders placed now will ship by [DATE]. Thank you so much for your support โ every order genuinely means the world to me! ๐
Holiday season (high volume)
๐ Holiday orders are open! To guarantee delivery by December 25th in the US, order by [DATE].
Current processing time: [X] business days (slightly longer during holiday rush โ thank you for your patience!). I'm working through orders as fast as I can while keeping quality high.
Questions? Message me anytime. Happy holidays! ๐
Temporarily closed / vacation mode
Hi there! I'm currently on a short break and will be back on [DATE]. You can still browse and favorite items โ I'll resume processing orders on [DATE].
For urgent inquiries, send a message and I'll do my best to respond. Thank you for your patience and for supporting my small business! ๐ฟ
Long processing times notice
Welcome! Please note that processing time is currently [X] weeks due to high demand. I'm working through orders in the order they're received.
If you need your order by a specific date, please message me before purchasing to confirm availability. Thank you for your patience โ I promise it's worth the wait! โจ
POD shop
Welcome to [Shop Name]! ๐ Every item is made-to-order and printed by [POD partner] โ quality you can feel.
Processing + shipping: approximately [X] business days. Items ship directly from the print facility โ no returns to sender if you're not home, just check your mailbox! Size questions? See the size guide in each listing. Message me anytime โ I'm here to help! ๐
Updating your shop announcement
Treat your announcement like a live notice board, not a permanent bio. Update it:
- When you're running a sale or promotion
- When processing times change
- When you're going on vacation or reducing capacity
- When you launch a new collection
- For seasonal events (Christmas, Mother's Day, Valentine's)
A stale announcement from 6 months ago that still says "Summer Sale!" destroys trust. Freshen it monthly at minimum.
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